Frequently asked questions
Shipping & Delivery
We offer reliable shipping across the United States. Orders are processed within 1–2 business days, and delivery typically takes around 8 business days with end-to-end tracking provided.
30-Day Money-Back Guarantee
We offer a 30-day hassle-free money-back guarantee. If you or your pet are not completely satisfied, contact us for an easy return or refund (see our Refund Policy for details).
Warranty & Safe Design
Every device comes with a 1-year warranty and CE/FCC safety certifications. Designed with humane pet welfare in mind, featuring protective silicone contact caps and built-in safety mechanisms.
Customer Support
Have questions about sizing, pairing, or training guidance? Our dedicated support team is here to help and will respond within 24 hours.